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Limited Access Service FAQs - August 4, 2020

Dayton Metro Library is reopening buildings for limited, in-person services, effective August 4, 2020. Please click here to see details about the services that are available to you, what you can expect at your Library visit, and what we ask of you. We continue to offer full access to our digital collections, and Curbside Pickup continues to be available (see below).

Calling for help? Call us! The Ask Me Line 937.463.2665 is answered live, Tuesday through Saturday, 10 am - 6 pm. Outside of these hours, leave a message, and we will return your call as soon as possible. We can help you get an eCard, upgrade update your card, reserve items for pickup, access our digital collections and more. You can learn more about our Reopening Services here.

Curbside pickup service is now available. Here’s how to use it:

  1. Reserve the items you want to borrow using our online catalog, or call the Ask Me Line at 937.463.2665 to request materials.
  2. Wait for a text message, email or phone call letting you know when your items are ready for pickup.
  3. Call 937.463.2665 to arrange for pickup at the Library of your choice or you can use the DML App to alert staff you are on your way (learn more). Curbside hours at all locations are Tuesday through Saturday, 10 am  - 6 pm.
  4. When you arrive, your bagged materials will be placed directly into your vehicle trunk, or you can pick up your marked bag at the Library entrance.

TIP: Download the DML App to your phone or device for faster, more convenient Curbside Pickup. Learn More

What about Returns? If you have Library materials to return, please place them directly into the Book Drop or Automated Materials Handler at your Branch Library. All returned items will be quarantined for four days. After quarantine, they will be checked in so that others may safely borrow them.

Are Libraries Open? Effective July 7, all Dayton Metro Library locations reopened with limited services. Our new, limited hours are: Tuesday through Saturday, 10 am - 6 pm (closed Sunday and Monday). What changes can you expect when you visit? Get all the details here.

My Library Card is expiring, what can I do? Don’t worry, please call our Ask Me Line at 937.463.2665 to renew your Library card (Open Tuesday - Saturday, 10:00 am - 6:00 pm).

Can I get materials from InterLibrary Loan, SearchOhio? SearchOhio has reopened for requests and we are now taking ILL requests as well. To protect our customers, delivery and processing may take longer than normal for a time, and some locations may not be available.

I’d like to download books, movies and music from your Digital Collection. Great! We encourage you to use our digital resources. Many of our digital suppliers are working on solutions to reduce waiting periods for popular materials. However, please make sure to acquaint yourself with our complete digital collection of e-books, e-audiobooks, movies, music, magazines, and helpful resources, including great homework help resources for students.

Do I need a DML Library Card to check out Digital items? Yes. If you have a Library Card, you’ll need your card number and your PIN. If you do not have a DML Library Card, sign up for an Ecard. Its fast and its easy, and allows full use of our Digital Collection.

I forgot my Library Card Number, or my PIN. If you have misplaced or forgotten your Library Card number or PIN, we can help. Please call our Ask Me Line at 937.463.2665, Tuesday through Saturday, 10 am - 6 pm. Or, send us an email with your specific questions here.

Do you have information on your website about the Coronavirus? Yes. We have provided links to credible health officials.

I have a question/concern that is not addressed here. No worries, reach out to our AskMe Line at 937.463.2665 Tuesday through Saturday, 10 am - 6 pm to speak with a person or leave a message. We will return your call as soon as possible. Or send us an email.

Please know, YOUR Dayton Metro Library is doing our absolute best to adapt to these rapidly-changing variables. We continue to explore ways to serve our loyal patrons, and will keep you informed as services and operations are able to change. Thank you for your thoughtful ideas and input, and please keep yourself informed by using the best and most reliable resources available.

 

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