Who is eligible for this program?
- Applicant must be age 18 or older and have a Dayton Metro Library card (or eCard).
- Applicant must live in both the DML and Spectrum service areas.
- Applicant must not already be a current Spectrum internet customer. Spectrum phone or cable customers are eligible.
Can I apply even if I have an unpaid balance with Spectrum?
Yes. Because the initial account holder is Dayton Metro Library, rather than the applicant, people who have bad credit or unpaid balances with Spectrum can still qualify for this program.
Can I apply to get internet service for someone at a different address?
No. An eligible applicant can only get service at their own residence. Example: A DML cardholder who lives at address A cannot apply to get internet access for a friend or relative at address B.
What if I can't get the equipment installed properly?
Technical assistance is available by calling the number included in your startup kit.
Where can I return my equipment?
You can return your equipment at any time during the four month program, or when it concludes, to any Dayton Metro Library branch
, or to any Spectrum store
What happens if I decide to transfer service into my own name?
Participants who choose to transfer billing to their own name may be eligible for lower rates through Spectrum’s Internet Assist Program.
Call Spectrum at 1-855-707-7328 to discuss options, or visit Spectrum Internet Assist Program.
How is the Library able to afford this program?
DML is fortunate to have received funding from the Institute of Museum and Library Services
(IMLS) and the CARES Act to make this program possible.
Why is Dayton Metro Library doing this?
Dayton Metro Library is committed to building equity in the community. This includes connecting patrons with support systems and increasing access to resources for minority, disadvantaged, and new residents. While our Libraries offer technology and access, not having home internet access is a critical disadvantage for learning, working, and connecting in today’s world. It is our hope that through this program, many households will be able to continue home internet access at affordable rates.
For more information, call the Library’s Ask Me Line at 937.463.2665, or visit the nearest branch of your Dayton Metro Library.
Spectrum Terms of Service